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Grievance Redressal


Level 1: Nodal Officer: You can contact the nodal officer with your grievance in either one of the following ways: Helpline /Email / Fax / Location YOU Broadband Office / Online Complaint Form You will get a unique Call registration number and a time estimate for the complaint to be resolved. If the complaint has been sent by Email or Fax, the Call registration number will be sent within the same working day of receipt of the complaint. Where the complaint relates to the disruption of services and/or disconnection of services it will be redressed within three days from the date of registration of complaint. Where the complaints relates to any other grievance, all such complaints will be redressed within seven days from the date of registration of complaint. Billing complaints may take up to a maximum of four weeks to be resolved. 

Level 2: In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.

Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.

List of Appellate Authorities for Public Grievances

For details on TRAI Regulation on Consumer Protection you may visit TRAI website at: http://www.trai.gov.in or http://trai.gov.in/WriteReadData/UserFiles/mpci/regulation15jun07.pdf

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