In case the problem is not resolved within the stipulated time as given by the call center or the customer is not satisfied with the resolution provided then he/she may escalate the complaint to the Appellate Authority. Every appeal to the Appellate Authority shall be made in duplicate, in the appeal form. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.
Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.
All complaints will be resolved within 3 days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.
A Block, Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway, Ahemedabad 380015
No.12, Opp Kodava Samaja, 1st Main Vasanthnagar, Bangalore - 560052
No 51/117, Nelson Towers 4th Wing, Ground Floor, Nelson Manickam Road, Aminjikarai, Chennai-600029
FF001, MGF mega city Mall, MG road Gurgaon, Gurgaon - 122002
H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase- I-III, Road No 5, Hyderabad - 500072, Telangana
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.
F.No. 1, First Floor, Satyam Leela Tower, Patil Lane No.04, Behind Archie’s Gallery, College Road, Nashik - 422005, Maharashtra
55/2 Worklab 3rd Floor, C/O Pichhola Hotel, Ganesh Khind Road near Bremen Chowk, Aundh, Pune, Maharashtra-411007
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).
401 - Pancham high street, Opp. Surya Kiran building, Old padra road, Nr. manisha chowkdi Vadodara - 390015, Gujarat.
405-406, K. B. Shopping Mall, Halar Road, Opp. Shroff Building, Nr. Tower, Valsad - 396001.
3rd Floor, Hani`s Landmark, Near HDFC Bank, Chala, Vapi - 396195
My First Office, Flat 3B, 2nd Floor, Above Heritage Tycoon Restaurant, VIP Road, Visakhapatnam, Andhra Pradesh - 530003