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Appellate Authority

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In case the problem is not resolved within the stipulated time as given by the call center or the customer is not satisfied with the resolution provided then he/she may escalate the complaint to the Appellate Authority(Grievance officer). Every appeal to the Appellate Authority(Grievance officer) shall be made in duplicate, in the appeal form. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.

Provided that the Appellate Authority(Grievance officer) may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.

All complaints will be resolved within 3 days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.

Ahmedabad

Name
Mr.Sunish Nair
phone
0265-7161555
e-mail
appellate@youbroadband.co.in | sunish.nair1@youbroadband.co.in
address
YOU Broadband India Limited.
A Block, Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway, Ahmedabad 380015
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Surat, Vapi, Valsad, Navsari

Name
Mr. Jignesh Mistry
phone
0265-7161556
e-mail
appellate@youbroadband.co.in | jignesh.mistry1@emp.youbroadband.co.in
address
YOU Broadband India Limited.
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Vadodara

Name
Mr. Prahlad Giri
phone
0265-7161557
e-mail
appellate@youbroadband.co.in | prahlad.giri1@youbroadband.co.in
address
YOU Broadband India Limited.
GF-01 & 02, Ground floor, K10 Grand, Opp.Vadodara Central, Sarabhai Campus, Genda Circle, Vadiwadi, Vadodara-390007, Gujarat
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Rajkot

Name
Mr. Uttam Chunara
phone
0265-7161558
e-mail
appellate@youbroadband.co.in | uttam.chunara2@youbroadband.co.in
address
YOU Broadband India Limited.
303 & 304, Prasam Complex, Near Dharam Cinema, KR Gandhi Marg, Rajkot - 360001, Gujarat
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Mumbai, Thane, Powai

Name
Mr. Rajesh Naik
phone
0265-7161559
e-mail
appellate@youbroadband.co.in | rajesh.naik1@youbroadband.co.in
address
YOU Broadband India Limited.
Plot No.54, Marol Co-op Industrial Area,In the lane of Shemaroo, Makwana,Off Andheri-Kurla Road, Andheri(E), Mumbai-400059
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Pune

Name
Mr. Shahaji Dupade
phone
0265-7161561
e-mail
appellate@youbroadband.co.in | shahaji.dupade1@youbroadband.co.in
address
YOU Broadband India Limited.
Grow works, 4th floor, Near Parihar Chowk, Behind Jai Hind Mall, Aundh, Pune, Maharashtra 411007
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Nashik

Name
Mr. Amrut Ingle
phone
0265-7161562
e-mail
appellate@youbroadband.co.in | shahaji.dupade1@youbroadband.co.in
address
YOU Broadband India Limited.
Incube Coworking Space 3rd floor Plot NO.17, Sr No.622/23, Trinity Tower, Near Nilesh Super Market, Tidke Colony, Nashik 4220001, Maharashtra
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Nagpur

Name
Mr. Sunish Nair
phone
0265-7161563
e-mail
appellate@youbroadband.co.in | sunish.nair1@youbroadband.co.in
address
YOU Broadband India Limited.
C/O Metro Business Hub, 5th Floor, 519-522, Imperial Plaza, Opp. Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur - 440012
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Aurangabad

Name
Mr. Sunil Salunkhe
phone
0265-7161564
e-mail
appellate@youbroadband.co.in | sunil.salunkhe@emp.youbroadband.co.in
address
YOU Broadband India Limited.
Shop No 14/15, Sidharth Arcade, Station Road, Near railway station. Aurangabad 431001
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Chennai

Name
Ms. Ruby Arul Selvi
phone
0265-7161565
e-mail
appellate@youbroadband.co.in | ruby.arulselvi@youbroadband.co.in
address
YOU Broadband India Limited.
C/O. Srishi Infrastructure Solutions Pvt. Ltd. Co-working space,No. 51/117, Nelson Towers,1st Wing, 3rdFloor, Nelson Manickam Road, Aminjikarai, Chennai-600029
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Bangalore

Name
Ms. Ruby Arul Selvi
phone
0265-7161566
e-mail
appellate@youbroadband.co.in | ruby.arulselvi@youbroadband.co.in
address
YOU Broadband India Limited.
No.12, Opp Kodava Samaja, 1st Main Vasanthnagar, Bangalore - 560052
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Hyderabad

Name
Mr. Sreeram Allu
phone
0265-7161567
e-mail
appellate@youbroadband.co.in | sreeram.allu@youbroadband.co.in
address
YOU Broadband India Limited.
H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase-II near MRO Office Road No 5, Hyderabad - 500072, Telangana
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Visakhapattnam

Name
Mr.Pravin Kumar
phone
0265-7161568
e-mail
appellate@youbroadband.co.in | praveenkumar.nadipalli@emp.youbroadband.co.in
address
YOU Broadband India Limited.
C/o My First office, D.No: 10-28-2/1/1, A - Square Business Center, Waltair Upland Main Road, Visakhapatnam, Andhra Pradesh - 530003
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Vijayawada

Name
Mr.Pravin Kumar
phone
0265-7161569
e-mail
appellate@youbroadband.co.in | praveenkumar.nadipalli@emp.youbroadband.co.in
address
YOU Broadband India Limited.
D no: 23-9-14, Library Street, Opp. A.K.T.P.H School, Satyanarayana Puram, Vijayawada - 520011
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays

Kakinada

Name
Mr.Pravin Kumar
phone
0265-7161570
e-mail
appellate@youbroadband.co.in | praveenkumar.nadipalli@emp.youbroadband.co.in
address
YOU Broadband India Limited.
D No. 12-2-28, Dantuvari Street, Suryarao Peta, Kakinada - 533001
Timings
9:30 AM to 5:30 PM | Monday To Saturday excluding Holidays
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