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Appellate Authority


In case the problem is not resolved within the stipulated time as given by the call center or the customer is not satisfied with the resolution provided then he/she may escalate the complaint to the Appellate Authority(Grievance officer). Every appeal to the Appellate Authority(Grievance officer) shall be made in duplicate, in the appeal form. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.

Provided that the Appellate Authority(Grievance officer) may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.

All complaints will be resolved within 3 days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.


Ahmedabad

Name Mr.Sunish Nair
Phone 0265-7161555
Email ID appelate@youbroadband.co.in | sunish.nair1@youbroadband.co.in
Address YOU Broadband India Limited.
A Block, Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway, Ahemedabad 380015

Surat,Vapi,Valsad,Navsari

Name Mr.Ajay Champaneriya
Phone 0265-7161556
Email ID appelate@youbroadband.co.in | ajaykumar.champaneriya@youbroadband.co.in
Address YOU Broadband India Limited.
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009

Vadodara

Name Mr.Prahlad Giri
Phone 0265-7161557
Email ID appelate@youbroadband.co.in | prahlad.giri1@youbroadband.co.in
Address YOU Broadband India Limited.
401 - Pancham high street, Opp. Surya Kiran building, Old padra road, Nr.Manisha Chowkdi, Vadodara - 390015

Rajkot

Name Mr.Vishal Kulshrestha
Phone 0265-7161558
Email ID appelate@youbroadband.co.in | vishal.kulshrestha@youbroadband.co.in
Address YOU Broadband India Limited.
504, Business park-1 Moti taki chowk, near Akila press, Rajkot -360001

Mumbai,Thane,Powai

Name Mr.Rajesh Naik
Phone 0265-7161559
Email ID appelate@youbroadband.co.in | rajesh.naik1@youbroadband.co.in
Address YOU Broadband India Limited.
Plot No.54, Marol Co-op Industrial Area,In the lane of Shemaroo, Makwana,Off Andheri-Kurla Road, Andheri(E), Mumbai-400059

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