In case the problem is not resolved within the stipulated time as given by the call center or the customer is not satisfied with the resolution provided then he/she may escalate the complaint to the Appellate Authority. Every appeal to the Appellate Authority shall be made in duplicate, in the appeal form. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.
Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.
All complaints will be resolved within 3 (Three) days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.
Sarthik Building 2nd Floor, Near Fun Republic, Ramdevnagar, Ahmedabad - 380015
No. 333, 3rd Floor, Bldg Name: Nova Miller Thimmaiah Road, Bangalore - 560052
No. 2, Sharika Mansion, Lake Area 1st Street Nungambakkam, Chennai - 600034
FF001, MGF mega city Mall, MG road Gurgaon, Gurgaon - 122002
3rd Floor, Gowra Plaza, S.P. Rd., Begumpet, Secunderabad - 500003
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.
107, Zenith Complex, Tanajiwadi Road, Opp. Krishi Bhavan, Shivajinagar, Pune - 411005
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).
401 - Pancham high street, Opp. Surya Kiran building, Old padra road, Nr. manisha chowkdi Vadodara - 390015, Gujarat.
3rd Floor, Eshwar Madhav mansions 47-11-11, 1st Lane, Dwarakanagar, Visakhapatnam - 530 016