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Nodal Officer


In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.

Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.

If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the appellate authority in the prescribed form (the appeal form) in duplicate within 3 months of expiry of the aforesaid time limits of 3 days and 10 days respectively. The Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.

The appellate authority shall dispose the appeal within 3 months from date of filing of the appeal.

Chennai

address YOU Broadband India Limited.
No. 2, Sharika Mansion, Lake Area 1st Street Nungambakkam, Chennai - 600034

Gurgaon

address YOU Broadband India Limited.
FF001, MGF mega city Mall, MG road Gurgaon, Gurgaon - 122002

Ahmedabad

address YOU Broadband India Limited.
Sarthik Building 2nd Floor, Near Fun Republic, Ramdevnagar, Ahmedabad - 380015

Rajkot

address 303 & 304, Prasham Complex, Near Dharam Cinema, K.R. Gandhi Marg, Rajkot – 360 001, Gujarat

Surat

address YOU Broadband India Limited.
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat

Vadodara

address YOU Broadband India Limited.
401 - Pancham high street, Opp. Surya Kiran building, Old padra road, Nr. manisha chowkdi Vadodara - 390015, Gujarat.

Valsad

Valsad YOU Broadband India Limited.
405-406, K. B. Shopping Mall, Halar Road, Opp. Shroff Building, Nr. Tower, Valsad - 396001.

Vapi

Vapi YOU Broadband India Limited.
2 & 6, Mohid Tower, Nr. Ashirwad Hospital, Vapi- Daman main Road, Vapi - 396191.

Bangalore

address YOU Broadband India Limited.
No. 333, 3rd Floor, Bldg Name: Nova Miller Thimmaiah Road, Bangalore - 560052

Nashik

address YOU Broadband India Limited.
F.No. 1, First Floor, Satyam Leela Tower, Patil Lane No.04, Behind Archie’s Gallery, College Road, Nashik - 422005, Maharashtra

Pune

address YOU Broadband India Limited.
107, Zenith Complex, Tanajiwadi Road, Opp. Krishi Bhavan, Shivajinagar, Pune - 411005

Mumbai

address YOU Broadband India Limited.
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.

Thane

address YOU Broadband India Limited.
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).

Hyderabad

address YOU Broadband India Limited.
3rd Floor, Gowra Plaza, S.P. Rd., Begumpet, Secunderabad - 500003

Kakinada

address YOU Broadband India Limited.
3rd Floor, Gowra Plaza, S.P. Rd., Begumpet, Secunderabad - 500003

Vijayawada

address D no: 23-9-14, Library Street, Opp. A.K.T.P.H School, Satyanarayana Puram, Vijayawada - 520011

Vishakapatnam

address YOU Broadband India Limited.
3rd Floor, Eshwar Madhav mansions 47-11-11, 1st Lane, Dwarakanagar, Visakhapatnam - 530 016

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