In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.
Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.
If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the appellate authority
in the prescribed form (the appeal form) in duplicate within 3 months of expiry of the aforesaid time limits of 3 days and 10 days respectively. The Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.
The appellate authority shall dispose the appeal within 3 months from date of filing of the appeal.
No. 2, Sharika Mansion, Lake Area 1st Street Nungambakkam, Chennai - 600034
FF001, MGF mega city Mall, MG road Gurgaon, Gurgaon - 122002
Sarthik Building 2nd Floor, Near Fun Republic, Ramdevnagar, Ahmedabad - 380015
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat
401 - Pancham high street, Opp. Surya Kiran building, Old padra road, Nr. manisha chowkdi Vadodara - 390015, Gujarat.
405-406, K. B. Shopping Mall, Halar Road, Opp. Shroff Building, Nr. Tower, Valsad - 396001.
2 & 6, Mohid Tower, Nr. Ashirwad Hospital, Vapi- Daman main Road, Vapi - 396191.
No. 333, 3rd Floor, Bldg Name: Nova Miller Thimmaiah Road, Bangalore - 560052
F.No. 1, First Floor, Satyam Leela Tower, Patil Lane No.04, Behind Archie’s Gallery, College Road, Nashik - 422005, Maharashtra
107, Zenith Complex, Tanajiwadi Road, Opp. Krishi Bhavan, Shivajinagar, Pune - 411005
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).
3rd Floor, Gowra Plaza, S.P. Rd., Begumpet, Secunderabad - 500003
D No. 12-2-28, Dantuvari Street, Suryarao Peta, Kakinada - 533001
3rd Floor, Eshwar Madhav mansions 47-11-11, 1st Lane, Dwarakanagar, Visakhapatnam - 530 016