How can I apply for a new YOU Broadband connection?

You can apply for a new connection by visiting the official website, contacting customer care, or visiting the nearest YOU Broadband store.

How long does it take to install a new connection?

Installation usually takes 3-5 working days, depending on feasibility in your area.

What documents are required for a new connection?

You need to provide identity proof (Aadhaar card, passport, voter ID, etc.) and address proof. For details please refer to a complete list of accepted document - https://youbroadband.in/broadband-plans.php

Is there an installation fee?

Installation charges may apply depending on the plan and validity.

Do I need to purchase a router separately?

YOU Broadband provides router Free for use & remains the property of YOU Broadband India Limited for certain plans, but customers may also use their own compatible routers.

For 100 Mbps and higher speed plans, it is necessary to go for a dual band 802.11ac series router with Gig Ethernet WAN/LAN physical ports. Please check that your PC, smart phone also support dual band ac series router.

How can I check available broadband plans?

Visit the YOU Broadband website or mobile app to explore different plans available in your city.

How can I make a payment for my broadband plan?

Payments can be made online via credit/debit card, UPI, net banking or through the YOU Broadband app.

Can I upgrade or downgrade my broadband plan?

Yes, you can change your plan by logging into your account on the YOU Broadband website or app or by contacting customer support.

Does YOU Broadband offer refunds for unused data?

No, refunds are not provided for unused data.

Are there any additional charges for late payments?

Yes, late payment fees may be applicable. Check the terms and conditions of your plan for details.

What should I do if my internet is not working?

Try restarting your modem/router. If the issue persists, check for any network outage updates on the YOU Broadband app or website. You can also contact customer support for assistance.

How can I check my internet speed?

You can check your speed using the YOU Broadband app or third-party speed test websites such as Speedtest.net.

How can I change my Wi-Fi password?

You can log in to your router settings using the default gateway (192.168.1.1) or change it via the YOU Broadband app if supported.

Why is my internet speed slower than expected?

Factors such as multiple devices, peak usage hours or router placement can affect speed. Contact support for assistance.

How can I improve my Wi-Fi signal strength?

Place your router in a central location, reduce interference from electronic devices and ensure your firmware is updated.

How can I contact YOU Broadband customer care?

You can reach customer support through the toll-free number, email or live chat on the website/app.

How do I raise a complaint about service issues?

Complaints can be raised via the YOU Broadband app, website or customer care helpline. A ticket will be generated and the support team will address the issue.

How do I track the status of my complaint?

You can track complaint status through the YOU Broadband app or by calling customer support with your complaint reference number.

What happens if my issue is not resolved?

If your complaint is not resolved within the specified timeframe, you can escalate the issue to higher authorities within the company.

How can I check my data usage?

You can monitor your data usage via the YOU Broadband website or mobile app.

Can I temporarily suspend my connection?

Yes, you can request a temporary suspension by contacting customer care.

How can I relocate my connection to a new address?

Submit a relocation request through customer support. Feasibility will be checked and the service will be shifted if available in the new area.

What is Account Number?

Account Number is the unique identification number assigned to every subscriber in YOU Broadband. The number has to be kept handy while interacting with YOU Broadband service executive.

How do you reset your password through SMS or online?

Step 1) Type password & your YOU Broadband User Id in the following format PWD (space) Username/Account Number. For eg, if your account number is 111910, then your SMS will be as follows: PWD 111910 or if your username is jyoti, then your SMS will be as follows: PWD jyoti SMS the above format to 7065111146 or 8239766444 and we will reset your password. The system generates a new random password, and this will be sent to you as a reply to your SMS. For security reasons, we advise you to login and change your password immediately

Step 2) To reset your password online

• Step 1: Go to www.youbroadband.in

• Step 2: Click on My Account and login using your username and password

• Step 3: Select password change, save the new password

• For security reasons, we advise you to login and change your password immediately

If I shift my home, how do I know whether YOU Broadband service will be available at the new location and what are the charges I need to pay if the service is available at the new location?

If you are moving from your current location then you can call YOU Broadband customer care to find out whether the new location already has the YOU Broadband service. If the service is available at the new location, our customer care will take down the request for a shift in location. The one-time charge for shifting is Rs. 650.

My Internet Connection Is Not Working

We are happy to assist you with any technical issues you may face while using our service. A technical team member will be assigned to resolve the problem. However before contacting us, please go through the following checklist:

• Ensure the LAN cable is properly connected to your computer or router.

• Check that the LAN card or wireless adapter is enabled.

• Verify whether the LED lights on the LAN card are blinking.

• Confirm that the LAN connection status shows "Connected."

• If you are using a router, restart it.

Additionally, try the following troubleshooting steps:

• 1. Open Command Prompt:
  • Press Windows + R, type cmd, and press Enter.
  • In the command prompt, type:
    

    ipconfig /release

    ipconfig /renew

  • Press Enter after each command and try to browse again.


• 2. Disable and re-enable your LAN/Wireless adapter or switch off your router, wait a few seconds and turn it back on.

If your internet still does not work after following these steps, please contact our support team. You can find the relevant contact details based on your location here.

If you are facing service, billing or connection-related issues, you can register a complaint through the following channels:

• Call Customer Care – Click here for contact details.


• SMS – Send SERVE (Space) Account Number/Username to 7065111146 or 8239766444.
• YOU Broadband Mobile App –
  • Login with your username and password.
  • Click on the Support menu to view available engineers in your location.
  • Confirm your request for real-time support.
  • If no engineer is available at the time of registration, the system will automatically schedule your request.