Nodal Officer
In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.
Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.
If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the Appellate Authority(Grievance officer)
in the prescribed form (the appeal form) in duplicate within 3 months of expiry of the aforesaid time limits of 3 days and 10 days respectively. The Appellate Authority(Grievance officer) may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.
The Appellate Authority(Grievance officer) shall dispose the appeal within 3 months from date of filing of the appeal.
Chennai
No 51/117, Nelson Towers 4th Wing, Ground Floor, Nelson Manickam Road, Aminjikarai, Chennai-600029
Gurgaon
iWORKK, 2nd floor, 90, Mehrauli-Gurgaon Road, Opp.Sector-14, Industrial Development Area, Sector 16, Gurugram-122001, Haryana
Ahmedabad
A Block, Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway, Ahemedabad 380015
Rajkot
Surat
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat
Vadodara
GF-01 & 02, Ground floor, K10 Grand, Opp.Vadodara Central, Sarabhai Campus, Genda Circle, Vadiwadi, Vadodara-390007, Gujarat.
Valsad
405-406, K. B. Shopping Mall, Halar Road, Opp. Shroff Building, Nr. Tower, Valsad - 396001.
Vapi
3rd Floor, Hani`s Landmark, Near HDFC Bank, Chala, Vapi - 396195
Bangalore
No.12, Opp Kodava Samaja, 1st Main Vasanthnagar, Bangalore - 560052
Hyderabad
H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase- I-III, Road No 5, Hyderabad - 500072, Telangana
Nagpur
C/O Metro Business Hub, 5th Floor, 519-522, Imperial Plaza, Opp. Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur - 440012
Nashik
Shop No. 1 & 2, Ground Floor, Suryansh Apartment, Vise Chauk, Gangapur Road, Nashik, 422013, Maharashtra
Pune
55/2 Worklab 3rd Floor, C/O Pichhola Hotel, Ganesh Khind Road near Bremen Chowk, Aundh, Pune, Maharashtra-411007
Mumbai
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.
Thane
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).
Kakinada
D No. 12-2-28, Dantuvari Street, Suryarao Peta, Kakinada - 533001
Vijayawada
Vishakapatnam
C/o My First office, D.No: 10-28-2/1/1, A - Square Business Center, Waltair Upland Main Road, Visakhapatnam, Andhra Pradesh - 530003