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Nodal Officer


In case the Call Centre is unable to redress the complaints relating to faults/disruption of service within 3 days and all other complaints with 7 days, the customer The complainant may contact Nodal Officer and lodge his grievance. The contact details are provided on our website and can also be obtained from the Call Center.

Complaints relating to fault or disruption of service or disconnection of service shall be redressed by the Nodal Officer within 3 days from the date of registration of complaint. All other complaints shall be redressed within 10 days from the date of registration of complaint.

If the Nodal Officer does not resolve the grievance satisfactorily, one can appeal to the Appellate Authority(Grievance officer) in the prescribed form (the appeal form) in duplicate within 3 months of expiry of the aforesaid time limits of 3 days and 10 days respectively. The Appellate Authority(Grievance officer) may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.

The Appellate Authority(Grievance officer) shall dispose the appeal within 3 months from date of filing of the appeal.

Chennai

address YOU Broadband India Limited.
No 51/117, Nelson Towers 4th Wing, Ground Floor, Nelson Manickam Road, Aminjikarai, Chennai-600029

Gurgaon

address YOU Broadband India Limited.
iWORKK, 2nd floor, 90, Mehrauli-Gurgaon Road, Opp.Sector-14, Industrial Development Area, Sector 16, Gurugram-122001, Haryana

Ahmedabad

address YOU Broadband India Limited.
A Block, Vodafone House, Corporate Road, Prahladnagar, Off S.G. Highway, Ahemedabad 380015

Rajkot

address 303 & 304, Prasam Complex,Near Dharam Cinema,KR Gandhi Marg, Rajkot -360001, Gujarat

Surat

address YOU Broadband India Limited.
2nd & 3rd Floor, Iqara Centre, Adajan - Hazira Road, Surat - 395009, Gujarat

Vadodara

address YOU Broadband India Limited.
GF-01 & 02, Ground floor, K10 Grand, Opp.Vadodara Central, Sarabhai Campus, Genda Circle, Vadiwadi, Vadodara-390007, Gujarat.

Valsad

Valsad YOU Broadband India Limited.
405-406, K. B. Shopping Mall, Halar Road, Opp. Shroff Building, Nr. Tower, Valsad - 396001.

Vapi

Vapi YOU Broadband India Limited.
3rd Floor, Hani`s Landmark, Near HDFC Bank, Chala, Vapi - 396195

Bangalore

address YOU Broadband India Limited.
No.12, Opp Kodava Samaja, 1st Main Vasanthnagar, Bangalore - 560052

Hyderabad

address YOU Broadband India Limited.
H. No. 15-29-1000/HIG/199/1, 1st Floor, KPHB Colony, Phase- I-III, Road No 5, Hyderabad - 500072, Telangana

Nagpur

address YOU Broadband India Limited.
C/O Metro Business Hub, 5th Floor, 519-522, Imperial Plaza, Opp. Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur - 440012

Nashik

address YOU Broadband India Limited.
Shop No. 1 & 2, Ground Floor, Suryansh Apartment, Vise Chauk, Gangapur Road, Nashik, 422013, Maharashtra

Pune

address YOU Broadband India Limited.
55/2 Worklab 3rd Floor, C/O Pichhola Hotel, Ganesh Khind Road near Bremen Chowk, Aundh, Pune, Maharashtra-411007

Mumbai

address YOU Broadband India Limited.
Plot No. 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai - 400059, Maharashtra.

Thane

address YOU Broadband India Limited.
Mangolia CHS Ltd, 1st Floor Edenwoods, Pawar Nagar, Phase No. 2, SMT, Glady Alwaris Road, Off Pokhran Road - 2, Thane (West).

Kakinada

address YOU Broadband India Limited.
D No. 12-2-28, Dantuvari Street, Suryarao Peta, Kakinada - 533001

Vijayawada

address D no: 23-9-14, Library Street, Opp. A.K.T.P.H School, Satyanarayana Puram, Vijayawada - 520011

Vishakapatnam

address YOU Broadband India Limited.
C/o My First office, D.No: 10-28-2/1/1, A - Square Business Center, Waltair Upland Main Road, Visakhapatnam, Andhra Pradesh - 530003

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