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Terms and Conditions for OTT Subscriptions


  • Prerequisites for OTT subscription:
    • YOU Broadband Internet connection with minimum 30 days balance.
    • Compatible device to run the OTT application like Smart Android TV, Android Box, FireTV Stick, Mobile phone.
    • Installation and activation of OTT application on the device which can be downloaded from Google Play Store, Android TV, Android Box, FireTV Stick & IOS.
    • Mobile number registered with YOU Broadband account should be active and capable to receive OTP via text message(SMS).
  • Company shall not provide any hardware required to enable the non-smart TV for these OTT plans.
  • OTT subscriptions will be activated once per user on the user's mobile number registered with YOU Broadband.
  • The OTT subscription is non-refundable and non-transferable. No refund will be considered if the customer is not satisfied with the OTT. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
  • OTT shall be subscribed on registered mobile number as per You Broadband records. Request to kindly verify the number before plan purchase.
  • OTT services shall be applicable for 30, 90, 180 360 days based on the plan opted. No additional validity applicable for OTT Services.
  • The OTT subscription offer may be valid for selected YOU Broadband plans only.
  • The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from company.
  • Company will not be liable in case the OTT content access is not configured or cannot be availed due to incompatibility, hardware failure, malfunction, delay, network congestion, etc., issues beyond company's control.
  • Company will not be responsible for any Content access, Availability or Streaming-related issue on any of the OTT platforms offered as part of the subscription plan. For any issues related to claims, damages, or losses concerning the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT platform's customer support.
  • Company reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by Regulatory bodies and/or such other applicable statutory changes, without any notice.
  • Company will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the YOU Broadband subscriber or any third party in connection with the subsistence of the OTT content.
  • For availing the OTT subscription you will be asked to supply certain information relevant to your purchase including but not limited to, your mobile number, name, address, credit/debit card information. We may share your information with our affiliates and trusted partners to offer the required services. In these arrangements, use of the information we share is limited by policies, contracts, or similar restrictions.
  • Please note that third-party applications, OTT Platforms that you access may also collect, use and share information about you and your usage. Company cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.
  • Links to third-party sites and OTT platforms are provided as a convenience to user(s), company does not have any control over such sites & OTT platforms i.e content and resources provided by them. Subscriber is cautioned to carefully read the terms and conditions/policies of such sites/OTT platforms before using such sites & OTT Platforms in order to be aware of their terms and conditions. Company shall not be responsible or liable to anyone for such third-party sites' & OTT Platforms, or any content, products or Services made available on such a sites' & OTT Platforms.
  • All related icons and logos of the relevant OTT Platform are registered trademarks or trademarks or service marks of the relevant third party owning such OTT Platforms in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. Company only displays the said logos, names in a restricted manner to promote the OTT Platform and in no way infringes the IPR of the same. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Company reserves its right to remove the said logo or name of the OTT Platform from its website.
  • The terms contained hereinabove are over and above terms & conditions governing the services as contained in relevant plan TnCs, regulatory policies, disclaimers, TnCs of OTT platforms or any other terms & conditions as may be stipulated by the company from time to time.
  • Subscriber is solely responsible to maintain the confidentiality of account and credentials, including but not limited to the restriction of access to its computer and/or account. Customer agrees to accept responsibility for all activities or actions that occur under its account, whether the credential is with our Service or a third-party service.
  • Acknowledgement: By using services provided by company, subscriber acknowledges having read and understood these terms of services and agrees to be bound by them.
  • Termination: Company may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under its sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms. If subscriber wishes to terminate the OTT account, it can be done by discontinue using OTT Service.
  • OTT shall be subscribed on registered mobile number as per You Broadband records. Request to kindly verify the number before plan purchase.
  • Steps to subscribe for PlayboxTV on Mobile & TV:
    • Step 1: Install PlayboxTV Application
    • Step 2: Enter your Mobile Number.
    • Step 3: An OTP will be sent on this number.
    • Step 3: Enter the OTP and click on Verify.
    • Step 4: Select your preferred languages.
    • Step 5: The home page will appear. You have been successfully logged in.
  • Contact details-Customer support for OTT services:
    • Contact number: +91 2242499955
    • Email ID: support@playboxtv.in

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