Careers

Position - Help Desk Technician (IT)

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Tasks and Responsibilities :

• Provide expert technical support for computer systems, software, and hardware via phone, email, or in-person.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office, Internet Explorer, and business applications.
• Install, modify, and repair computer hardware and software.
• Configure and debug desktop programs.
• Ensure seamless Local Area Network (LAN) operations.
• Install computer peripherals for users.
• Follow up with customers to ensure issue resolution.

Skills Required :

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Proficient in:
• Windows Professional OS (XP-10).
• Microsoft Office (all versions).
• Internet Explorer.
• Business applications.
• TCP/IP and networking fundamentals.
• Excellent communication, problem-solving, and decision-making skills.
• Strong work ethic, attention to detail, and customer service skills.
• Ability to work independently and collaboratively in a team environment.

Other Attributes :

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• Detail-oriented with the ability to handle sensitive and confidential information.
• Ability to work under pressure and meet deadlines.
• Team player with a proactive attitude.

Qualification :

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• 12+ or any graduate

Experience:

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• 1-2 years of experience in technical help desk support.
  

Location :

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Mumbai (Marol)

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