Position - Help Desk

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Tasks and Responsibilities :

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Respond to email messages for user seeking help.
• Ask questions to determine nature of problem.
• Walk user through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN)
• Install computer peripherals for users.
• Follow up with user to ensure issue has been resolved.

Skills Required :

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• 1-2 years directly related work experience in a technical help desk position supporting Windows Professional OSs, Microsoft Office all version, Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Experience supporting Windows XP to Windows 11, Microsoft Office, Outlook Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.

Experience:

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• 2 – 3 years relevant work experience.
  

Location :

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Mulund, Mumbai

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