Position - IT Executive

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• Application Support Specialist is responsible for providing technical support to YOUBB Employees
  
• Talk / Response to staff through a series of actions, either email, chat , whatsapp , face-to-face or over the phone, to help operate systems , resolve issues , problem solving , surving data, request closure
  
• Set up new users accounts and profiles and deal with password issues
  
• Priorities and manage many open cases at one time
  
• Rapidly establish a good working relationship with internal staff and other professionals
  
• Ready to work in shifts, sometimes night shift as well ,Available on demand - unpredicted time to manage with un-planned downtime activities as well planned downtime activities
  
• Effective Communication skill
  
• There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations
  
• The ability to learn quickly, flexibility and adaptability
  
• Responsible for tracking and resolving client queries within the required timeframe
  
• Identify, document and address unique or recurring customer problems
  
• Create any required supporting documents for the delivery of training for both internal and external stakeholders
  
• Any other such responsibilities as may be determined by the Manager
  

 

Technical Knowledge

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• Database : Oracle PL / SQL, MySQL, SQL Server , Postgress
  
• Scripting Language : Perl, PHP, Unix Shell scripts (ksh, csh, bash, sh and others) Python
  
• Programming Language : C, C++, Java, JavaScript
  
• Client side technologies like HTML, CSS, Javacript, Jquery
  
• Web server technologies like Apache Tomcat
  
• Proficient with Development Tools like eclipse, git, jenkins Filezilla, FTP , SFTP , Seagate Report , Visual Studio, HeidiSQL etc

 

Others

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• The ability to think logically
  
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution i.e. problem solving skills
  
• The ability to work well in a team , A strong task closure focus
  
• A strong task closure focus
  
• Ready to work in shifts
  

 

Qualification :

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• B.E., B.TECH, MCA
  

 

Experience :

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• Fresher or Minimum 1 Years

• Must be okay to work in shifts
  

Location :

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Surat

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Apply Now