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Job Details

Position - ESG Support Engineer

  • Online & On-site troubleshooting of technical problems related to our Internet Services & other solutions provided by YOU Broadband.
  • Capable to carry out LoS (Line of sight survey) independently for last mile connectivity links.
  • Should be able to independently manage Installation & maintenance of Wireless links.
  • Should be able to understand different networking typologies, understand how Different network elements work together etc.
  • Should be comfortable working on Cisco CLI, other routers, switches and should have good understanding of TCP/IP, Routing, WAN Technologies, and troubleshooting methodologies.
  • Configuration and implementation of network communications devices such as Routers, RF Equipment, Switches, Modems, VoIP Gateway Devices, Firewall, UTM appliance.
  • Ensuring prompt response to customer complaints & timely closure of service requests within minimum TAT & in-line with SLA with customers.
  • Cross-Function/Inter-Departmental Coordinating to provide efficient solutions, ensuring higher customer satisfaction matrices, retention of customers.
  • Coordination with Basic Service Operators for Last mile connectivity related issues
  • Should have good communication skills, ability & willingness to work in team and also able to work independently. Good decision making ability to deal with critical support issues.
  • Should ensure compliance to company guidelines on preparing & maintaining necessary documentation (Installation Reports, Network Diagrams & other documents related to Enterprise service.)


Required Skills & Knowledge

  • Extrovert
  • Energetic
  • Good Personality
  • Proactive
  • Good Communication

Qualification :

  • Graduate
  • Professional certification like CCNA, CCNP, CWNA.


Experience :

  • 2-4 Years or more work experience in the field of Networking, Field/Customer Support.

  • ISP industry experience preferre

Location :


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