Online & On-site troubleshooting of technical problems related to our Internet Services & other solutions provided by YOU Broadband.
Capable to carry out LoS (Line of sight survey) independently for last mile connectivity links.
Should be able to independently manage Installation & maintenance of Wireless links.
Should be able to understand different networking typologies, understand how Different network elements work together etc.
Should be comfortable working on Cisco CLI, other routers, switches and should have good understanding of TCP/IP, Routing, WAN Technologies, and troubleshooting methodologies.
Configuration and implementation of network communications devices such as Routers, RF Equipment, Switches, Modems, VoIP Gateway Devices, Firewall, UTM appliance.
Ensuring prompt response to customer complaints & timely closure of service requests within minimum TAT & in-line with SLA with customers.
Cross-Function/Inter-Departmental Coordinating to provide efficient solutions, ensuring higher customer satisfaction matrices, retention of customers.
Coordination with Basic Service Operators for Last mile connectivity related issues
Should have good communication skills, ability & willingness to work in team and also able to work independently. Good decision making ability to deal with critical support issues.
Should ensure compliance to company guidelines on preparing & maintaining necessary documentation (Installation Reports, Network Diagrams & other documents related to Enterprise service.)
Required Skills & Knowledge
Extrovert
Energetic
Good Personality
Proactive
Good Communication
Qualification :
Graduate
Professional certification like CCNA, CCNP, CWNA.
Experience :
2-4 Years or more work experience in the field of Networking, Field/Customer Support.
