Customer Testimonials

Great app New version of the app is really awesome.You can see complaint history, can schedule for complaint and can see the name and mobile number of the engineer assigned for resolving the complaint."

My issue resolved (1368387), thanks for help I would like to give a feedback here . I have been using various internet over the years while residing here in Pune from last 5 years what i have noticed is YOU Broadband has one of the best infrastructures and best plans in the city, also speed and plans provided by YOU is really not matching and above any other service providers . I mean i really have never used such good speed or find such affordable plans anywhere in city."

Very good app with all my account information. I can use the app without calling call center and also renew from app. I am happy with YOU services and speed is really awesome."

Superb experience Seamless internet connection.quick response in downtime. No major complaints for last one year usage. And most important much economic than others in this business."

Have been using it since years now Good service sometimes it breaks down but they update the hrs of problems by SMS."

I am using YOU Broadband service since last 7 years. It was all good service.. Better and more then better Good service.. Thank u.. YOU Broadband"

Customer since 12 years very satisfied with the service keep it"

I have YOU Broadband internet, at my office and home. excellent service. On startup i getting some trouble, but now a time I am satisfied. I request all you broadband customer that if you want good service in any service sector, get customer relationship manager(CRM). i have using YBB at my home and office. working excellent, I do not need to complain. if internet down they solve within a 1-2 hour.Thanks YBB."

I am from Pimpri. Some days back my internet connection stopped working. I called their customer care number and registered a complaint... Within next 6 hrs their technician visited our place... And the connection was back and running in no time.. Better service than most other ISPs..."

Best speed provider in my area with reasonable rates. 90% up time. No services after sales though.(i am ok with that)"

YOU Broadband is definitely better than any other ISP broadband service provider. Its always connected. Up time is 99.99%. I have used Tikona, Reliance, Airtel broadband also. but YOU Broadband is real winner amongst all. Its the best service provider. Go for it."

I have been using You Broadband for a few years. If you are living in Kothrud ,definitely try YOU Broadband. Downtime extremely low (once or twice at start after that once every 2 months approx for a few hours). Get alert messages about downtime.Great Plans!!"

I am using the services of YOU Broadband for last 10-11 years now. Earlier I had few issues. But now its working perfectly fine. Service is also excellent."

For me speed matters a lot as I run a computer education institute. With YOU I got the speed that I was looking for. There is no doubt that YOU is better than my previous service provider."

Connectivity is good compared to other service providers. Most importantly all the commitments made to me are fulfilled. Everyone right from sales to technical support gave me proper deadlines for either renewing my account or solving technical problems and didn’t hide anything from me."

YOU’s high speed Internet allows my family to keep in touch with our friends and relatives abroad. While I use it for business purposes also, my daughter uses Internet for her school projects. I am particularly happy about the speed and that is the primary factor that made me stick around YOU Telecom for such a long time."

Some times signals up's and down by changing climate else service and speed simply superb"

Best ISP ever . Amazing speeds and data packages. Highly consistent"

I am extremely pleased with the service I receive from YOU Telecom. They not only respond to and rectify my problem immediately but also follow up to ensure things are in order. I feel better that YOU has such passionate and committed executives to assist its customers."

Excellent. Awesome. Fast no breaks no bufferrings at all"

Dear YOU Broadband

I have changed my perception about the services that I was experiencing in the past during 2001-2009. Now, as I have renewed it on 22nd Nov 2012 and after some hiccup, it started functioning normally from 1st Dec 2012. Till date , we have no problem, neither interruption in the service nor slow speed. Speed may have in fact been increased a little bit.

Special thanks to Mr. Sripad and Mr. Gangadhar who handled it patiently for 1 week and restored the connection to our satisfaction.

Please accept my heartfelt gratitude for the services and keep it up , and make it more better in future!!!"

To YOU Broadband and Operations Team PUNE

First of all, Belated Merry Christmas and a very Happy New Year to you all. I have been a customer of YOU Broadband (A/C No. 848110) for almost 2.5 months now and after thoroughly using your service on different platforms (Wi-fi, handheld,laptop) I have come to this conclusion that you're the best broadband provider in the country, hands down!! I would like to personallycongratulate the entire team on the efforts they have put in making your services seamless and hassle-free. Our country is truly lacking in this area.

Even though your company and I got off to a rocky start with one of my complaints taking a longer than usual to be addressed, it has been a breeze since then. With almost no downtime in your connection and no compromise of promised speeds, you have established yourself as a thoroughly professional firm that believes in more than just lip service. It is indeed commendable that your infrastructure is working like clockwork and you don't have over-the-top tariffs.

Bottom line is you're doing a great job, please keep it up. Other companies should take a lesson from YOU Broadband. Quality, affordability, customer care. 5 stars in everything."

One of the two YOU Broadband connections wasn't working in our office for some time. It is so comforting to see your engineer, Mangesh Ghatge, drop in at our place within half an hour of our registering a complaint. Actually the problem was in our system itself. Though it was not his work, Mangesh repaired it and put the system back on track. It was a touching experience and I congratulate YOU for having such nice people to take care of customers.

It is heartening to see the prompt response to my mail and I would like to record my appreciation of the very professional service rendered by the two technicians who came to attend to the cabling problem, Ganesh Mane and Amit. It is encouraging to see such a committed, courteous, knowledgeable and professional team. Their handling of my concern has been a pleasure to observe.

I am also particularly impressed of the Corporate office receptionist's helpful attitude and keenness to assist customers who call in for information.

I have been using YOU's softphone since 2006. Unfortunately earlier this year there was some problem in receiving calls. Despite efforts from YOU's executive it could not be fixed. The executive later gave me a demo of the IP phone, which I liked and now its working well. It was a tough time for me, but I received exceptional customer service from YOU. Friendly, efficient and extremely professional nature of the executive allowed me to stick to YOU Telecom. I strongly believe that such work force are at an asset to any organisation, particularly YOU Telecom.

"I am extremely pleased with the service I receive from YOU Telecom. They not only respond to and rectify my problem immediately but also follow up to ensure things are in order. I feel better that YOU has such passionate and committed executives to assist its customers."

"Ealier I had a different impression about YOU TELECOM, but my experience with their customer care has put to rest all my doubts. The way they attended and solved my connectivity issues was commendable. I thank them for their assistance and appreciate their commitment."

"YOU Telecom attends to my concerns immediately and resolves them quickly...something that I did not experience with the other ISP's whose services I had opted before."

"For me speed matters a lot as I run a computer education institute. With YOU I got the speed that I was looking for. There is no doubt that YOU is better than my previous service provider."

Connectivity is good compared to other service providers. Most importantly all the commitments made to me are fulfilled. Everyone right from sales to technical support gave me proper deadlines for either renewing my account or solving technical problems and didn't hide anything from me.

YOU's high speed Internet allows my family to keep in touch with our friends and relatives abroad. While I use it for business purposes also, my daughter uses Internet for her school projects. I am particularly happy about the speed and that is the primary factor that made me stick around YOU Telecom for such a long time.