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Careers

Job Details


Position - Jr. Network Engineer


Position is responsible for
  • Online & On-site troubleshooting of technical problems related to our Internet Services & other solutions provided by YOU Broadband.
  • Should be able to independently manage Installation & maintenance of Wireless links.
  • Should be able to understand different networking topologies, understand how
  • Different network elements work together etc.
  • Should be comfortable working on Cisco CLI, other routers, switches and should have good understanding of TCP/IP, Routing, WAN Technologies, and troubleshooting methodologies.
  • Configuration and implementation of network communications devices such as Routers, RF Equipment, Switches, Modems, VoIP Gateway Devices, Firewall, UTM appliance.
  • Ensuring prompt response to customer complaints & timely closure of service requests within minimum TAT & in-line with SLA with customers.
  • Cross-Function/Inter-Departmental Coordinating to provide efficient solutions, ensuring higher customer satisfaction matrices, retention of customers.
  • Coordination with Basic Service Operators for Last mile connectivity related issues.
  • Should have good communication skills, ability & willingness to work in team and also able to work independently. Good decision making ability to deal with critical support issues.
  • Should build & maintain strong professional relationship with our Enterprise client base.
  • Should ensure compliance to company guidelines on preparing & maintaining necessary documentation (Installation Reports, Network Diagrams & other documents related to Enterprise service.)

Qualification :


  • Graduate/Professional certification like CCNA, CCNP


Experience:


  • 1- 2 Years or more work experience in the field of Networking, Field/Customer Support. ISP industry experience preferred


Location :


Hyderabad / Bangalore

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