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Job Details

Position - City Retention & Collection Head

  • Achievement of business KPIs through various measures
  • Monitoring of R&C Operation deliverables for their respective City
  • Manpower Management
    • Performance
    • Selection and remuneration
    • Team development
  • Responsible of customer retention
  • To influence people and work in a matrix structure.
  • Keep retention the prime motto without hampering the ticket-size or ARPU
  • Collection management (Cash flow should be maintained)
  • Strategic thinking ability on organizational purview
  • Capability to influence cross functionally under matrix structure ( Service team for service delivery part)
  • This position is responsible for managing City Retentions & Collections with a view to maximize collections & minimize churn, while keeping a check at ARPU, ticket-size, cost to collect, etc & other hygiene factors.
  • The person would also drive On-line sales for the particular city maintaining a productivity.


  • Graduates


  • 8 – 10 years relevant work experience.

Location :

Ahmedabad & Vadodara

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