Achievement of business KPIs through various measures
Monitoring of R&C Operation deliverables for their respective City
Selection and remuneration
Responsible of customer retention
To influence people and work in a matrix structure.
Keep retention the prime motto without hampering the ticket-size or ARPU
Collection management (Cash flow should be maintained)
Strategic thinking ability on organizational purview
Capability to influence cross functionally under matrix structure ( Service team for service delivery part)
This position is responsible for managing City Retentions & Collections with a view to maximize collections & minimize churn, while keeping a check at ARPU, ticket-size, cost to collect, etc & other hygiene factors.
The person would also drive On-line sales for the particular city maintaining a productivity.